Preparing your order
Orders will be carefully checked and wrapped before dispatch. Estimated preparation and delivery windows will be shown clearly at checkout.
Customer care
Delivery & Returns
We want every Dune order to arrive beautifully and every decision to feel considered. Final delivery timings and return terms will be confirmed before the shop opens.
Delivery
Available destinations, delivery methods and exact prices will appear before payment, so there are no surprises.
Returns
Our final return window and eligibility rules are being prepared. Items will need to be unworn, unmarked and returned with their original presentation.
Need help?
If you have a question about a future order, use the contact page. We will add the final customer-care email before launch.